Refund policy

Return & Refund Policy

At Silvinity Eyewear, we maintain a clear and transparent process for returns, refunds, and replacements. Please read this policy carefully before placing an order.

1. 7-Day Return Policy

Eligible products may be returned within 7 days from the date of delivery.

To qualify for a return:

  • The return request must be raised within 7 days of delivery.
  • The product must be unused, unworn, and in its original condition.
  • The product must not be scratched, damaged, altered, modified, or show signs of use.
  • The original case, packaging, tags, accessories, and all other items supplied with the product must be returned.

All returned products are subject to inspection before a return or refund is approved.

Returns that do not meet these conditions may be rejected.

2. Return Shipping Charges

A flat ₹300 return shipping charge applies to eligible customer returns.

The ₹300 return shipping charge will be deducted from the applicable refund amount.

However, the return shipping charge will not apply where the return is due to a damaged, defective, incorrect product or another error successfully verified to have been made by Silvinity Eyewear.

There is no restocking fee on eligible returns.

Original shipping charges, if any, are non-refundable.

3. Prescription / Power Lenses

Prescription/power lenses are custom-made specifically according to the prescription details provided and confirmed for the order.

Therefore, prescription/power lenses are non-returnable and non-refundable.

Customers are responsible for checking all prescription information before confirming an order, including where applicable:

  • SPH
  • CYL
  • Axis
  • ADD
  • PD
  • Other required prescription measurements

If incorrect or incomplete prescription information is provided by the customer, Silvinity Eyewear will not be responsible for any resulting prescription or vision-related concerns.

If a customer believes that the prescription supplied by Silvinity Eyewear is different from the prescription confirmed for the order, the claim will be handled through our prescription verification process.

4. Wrong Prescription / Power Claims

If a customer believes that the spectacles received have been made with a prescription/power different from the prescription confirmed for the order, a return will be created for verification.

The spectacles/lenses must be returned to Silvinity Eyewear for physical inspection and verification.

If Verification Is Successful

If verification confirms that Silvinity Eyewear supplied an incorrect prescription/power:

  • A replacement will be provided free of cost.
  • No return shipping charge will apply.
  • Re-shipment of the replacement will be provided without additional charge.

If Verification Is Unsuccessful

If verification confirms that the prescription/power supplied matches the prescription confirmed for the order and no error is found:

  • The claim will not qualify for a free replacement.
  • The applicable return shipping charges will be borne by the customer.
  • The applicable re-shipment charges will also be borne by the customer if the product is to be sent back.

The product will be re-shipped after the applicable charges have been paid.

5. Damaged, Defective, Wrong or Incomplete Products

If a customer receives a product that is damaged, defective, different from the product ordered, or incomplete, the issue must be reported to Silvinity Eyewear.

Unboxing Video Is Mandatory

A proper, clear, and continuous unboxing video is mandatory for claims involving:

  • Damaged products
  • Defective products
  • Wrong products
  • Missing products or accessories

The video must:

  • Begin before the package is opened.
  • Clearly show the package in its original condition.
  • Show the complete unboxing process without cuts or edits.
  • Clearly show the product received and the issue being reported.

Additional photographs or videos may also be requested for verification.

Claims may be rejected if a proper unboxing video is not provided.

If the issue is successfully verified, the applicable replacement will be provided free of cost, including applicable return and re-shipment charges.

6. Return Inspection

All returned products are inspected after they are received by Silvinity Eyewear.

A return or refund may be rejected if:

  • The product has been used or worn.
  • The product is scratched, damaged, altered, or modified.
  • Damage has occurred due to use, misuse, or improper handling.
  • The original case, packaging, tags, accessories, or supplied items are missing.
  • A different product has been returned.
  • The return request was raised after the 7-day return period.
  • A mandatory unboxing video has not been provided where required.
  • The product is excluded from returns under this policy.

Sending a product back does not automatically qualify the order for a refund. The return must first pass inspection and verification.

7. Wrong Item Sent by Customer

Customers must ensure that the correct Silvinity Eyewear product is sent when making a return.

If a customer sends an incorrect product or an item that was not originally supplied by Silvinity Eyewear, Silvinity Eyewear will not be responsible for that item.

The return, refund, or replacement process will only proceed once the correct Silvinity Eyewear product has been received and verified.

Any shipping charges required to return an incorrectly sent item to the customer will be borne by the customer.

8. Refunds

Once an eligible returned product has been received, inspected, and approved, the applicable refund will be processed.

For standard eligible returns:

Refund Amount = Eligible Product Amount − ₹300 Return Shipping Charge

Please note:

  • A flat ₹300 return shipping charge applies to standard eligible returns.
  • There is no restocking fee.
  • Original shipping charges, if any, are non-refundable.
  • Applicable RTO charges are non-refundable.
  • Prescription/power lenses are non-refundable except where an error attributable to Silvinity Eyewear has been successfully verified.
  • No return shipping charge will apply where an error attributable to Silvinity Eyewear has been successfully verified.
  • Refund processing time may vary depending on the customer’s bank or payment provider.

9. Price Drop & Promotional Offer Orders

Products purchased under a Price Drop, Special Price, Clearance Sale, Limited-Time Deal, or other promotional offer are not eligible for return, exchange, or refund.

If a Price Drop or promotional product is received damaged, defective, or incorrect:

  • A proper and continuous unboxing video is mandatory.
  • The claim will be subject to verification.
  • If successfully verified, a replacement of the same product will be provided, subject to availability.
  • Refunds are not applicable.
  • Exchange for a different frame, colour, design, or model is not applicable.
  • The replacement will be processed according to the original order.

If the same product is unavailable, Silvinity Eyewear will communicate the available resolution to the customer.

Products purchased at their regular selling price without an applicable Price Drop or promotional offer remain covered by the standard 7-day return policy, subject to the other conditions of this policy.

10. Return Shipping

For standard eligible returns, Silvinity Eyewear applies a flat ₹300 return shipping charge.

Where a return is due to a damaged, defective, incorrect product, verified wrong prescription, or another error successfully verified to have been made by Silvinity Eyewear, the applicable return and replacement shipping will be provided without additional charge.

For prescription-related claims where verification does not establish an error by Silvinity Eyewear, applicable return and re-shipment charges will be borne by the customer.

If a customer is instructed to independently ship a product to us, a trackable shipping service should be used and the tracking information retained until the return is completed.

Silvinity Eyewear will not be responsible for a customer-shipped return that is lost before reaching us.

11. Policy Abuse & Incorrect Claims

Silvinity Eyewear reserves the right to reject a return, refund, or replacement claim where there is reasonable evidence of:

  • Fraudulent activity
  • Product substitution
  • Deliberate product damage
  • Manipulation of evidence
  • Incorrect products being returned
  • Repeated misuse of the return/refund process

The product returned must be the same product originally supplied against the relevant order.

12. How to Raise a Return, Refund or Replacement Request

To raise an eligible request, please contact Silvinity Eyewear and provide:

  • Customer name
  • Order number
  • Registered contact number
  • Reason for the request
  • Relevant photographs/videos
  • Proper unboxing video where applicable
  • Prescription details for prescription/power-related claims

Customer Support: +91 7607607771
Email: officially.silvinity@gmail.com

All returns, refunds, replacements, and prescription-related claims are subject to the terms of this policy and applicable verification.