Terms of service

Welcome to Silvinity Eyewear. These Terms of Service govern your access to and use of our website, products, and services. By accessing our website, placing an order, or purchasing a product from us, you agree to these Terms of Service.

Please read these Terms carefully before using our website or placing an order.

1. General

This website is operated by Silvinity Eyewear, owned by Krishan Anurag Arora.

Throughout the website, the terms “we,” “us,” and “our” refer to Silvinity Eyewear.

By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service, along with our Return, Refund & Shipping Policy, Privacy Policy, and any other policies or terms displayed on our website.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing and using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, complete, and current information when placing an order or creating an account.

3. Products & Pricing

All products displayed on our website are subject to availability.

Silvinity Eyewear reserves the right to:

Modify product prices at any time.
Limit the quantity of products available for purchase.
Discontinue or modify products without prior notice.
Correct pricing, product information, or typographical errors.
Cancel an order where an incorrect price or product information has been displayed.

All prices are displayed in Indian Rupees (₹) unless otherwise stated.

Applicable taxes, shipping charges, or other charges, if any, will be displayed or communicated as applicable.

We make reasonable efforts to accurately display product colours, designs, dimensions, materials, and other details. However, colours and appearance may vary slightly due to photography, lighting, screen settings, device displays, manufacturing variations, or other factors.

4. Product Size & Fit

Customers are responsible for reviewing the product dimensions, frame measurements, and other sizing information provided before placing an order.

The appearance and fit of an eyewear product may vary from person to person depending on facial structure, size, and personal preference.

A difference in fit or appearance alone does not indicate that the product is defective.

Where a product is eligible for return, the applicable terms of our Return, Refund & Shipping Policy will apply.

5. Orders

Placing an order on our website constitutes an offer to purchase the selected product(s).

Silvinity Eyewear reserves the right to accept, reject, or cancel an order where reasonably necessary, including in cases involving:

Product unavailability,
Incorrect pricing or product information,
Payment issues,
Suspected fraudulent activity,
Incorrect or incomplete customer information, or
Other circumstances preventing us from fulfilling the order.

An automated order confirmation by email, SMS, WhatsApp, or another communication method does not necessarily constitute final acceptance of an order.

6. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

Name
Contact number
Delivery address
Prescription details, where applicable
Any other information required to process the order

Silvinity Eyewear will not be responsible for delivery or order-related issues resulting from incorrect or incomplete information provided by the customer, subject to applicable law.

Customers should verify their contact number and delivery address carefully before confirming an order.

7. Payments

Payments made through our website may be processed through Razorpay or other payment methods/payment service providers made available by Silvinity Eyewear.

Payment information such as card, UPI, or banking details submitted through a third-party payment gateway is processed by the applicable payment provider according to its security and privacy practices.

Silvinity Eyewear does not directly store complete card, UPI, or banking credentials processed by the payment gateway.

An order may not be processed until the applicable payment has been successfully confirmed.

8. Shipping & Delivery

Shipping, delivery, Return-to-Origin (RTO), re-shipment, and related matters are governed by our Return, Refund & Shipping Policy.

Customers are responsible for providing accurate delivery and contact information.

Delivery timelines are estimates and may vary due to the delivery location, courier partner, holidays, weather, operational disruptions, or circumstances beyond our reasonable control.

A delay caused by a courier or logistics provider does not automatically make an order eligible for cancellation or refund.

If an order is marked as delivered but has not been received, the customer must contact Silvinity Eyewear within 24 hours of receiving the delivery confirmation/message so that the matter can be raised with the shipping partner.

Where delivery is completed through OTP verification, customers are responsible for keeping their delivery OTP secure.

9. Returns, Refunds & Replacements

Returns, refunds, exchanges, and replacements are governed by our Return, Refund & Shipping Policy.

Eligible products may be returned within 7 days of delivery, subject to the conditions stated in that policy.

Products must be unused, unworn, and returned in their original condition with the applicable packaging, case, tags, accessories, and other supplied items.

All returned products are subject to inspection and verification before a refund, return, or replacement is approved.

Shipping and Return-to-Origin (RTO) charges are non-refundable where applicable and may be deducted from the refundable amount.

10. Damaged, Defective or Incorrect Products

If a damaged, defective, incorrect, or incomplete product is received, the customer must report the issue according to our Return, Refund & Shipping Policy.

A clear and continuous unboxing video is mandatory for damaged, defective, wrong, or incomplete product claims.

The video should begin before the package is opened and clearly show the package, complete unboxing process, product received, and the issue being reported.

Claims may be rejected where the required unboxing video or other necessary verification evidence is not provided.

Where an error attributable to Silvinity Eyewear is successfully verified, the applicable replacement will be provided without additional charge.

11. Prescription / Power Lenses

Prescription/power lenses are custom-made according to the prescription details provided and confirmed for the order.

Customers are responsible for ensuring that all prescription information provided is complete and accurate before confirming an order.

This may include, where applicable:

SPH
CYL
Axis
ADD
PD
Any other measurements or prescription information required for the lenses

Prescription/power lenses are non-returnable and non-refundable, except where an error attributable to Silvinity Eyewear is successfully verified in accordance with our Return, Refund & Shipping Policy.

If incorrect or incomplete prescription details are provided by the customer, Silvinity Eyewear will not be responsible for resulting prescription or vision-related concerns.

12. Wrong Prescription / Power Claims

If a customer believes that the prescription/power received is different from the prescription confirmed for the order, the product must be returned to Silvinity Eyewear for verification.

If verification confirms an error attributable to Silvinity Eyewear, the replacement will be provided free of cost, including the applicable return and re-shipment relating to the verified error.

If verification confirms that the prescription/power supplied matches the prescription confirmed for the order, the claim will not qualify for a free replacement. The customer will be responsible for the applicable return and re-shipment charges.

13. Buy 1 Get 1 Free (BOGO) Offers

Orders placed under a Buy 1 Get 1 Free (BOGO) offer are not eligible for return, exchange, or refund.

If a genuine defect is identified and successfully verified in a product supplied under a BOGO order, a replacement will be processed according to the original order.

For BOGO orders:

Refunds are not applicable.
Frame modifications or changes are not applicable.
Verified defects will qualify for replacement as per the original order.
Applicable verification requirements, including the unboxing video requirement, must be satisfied.

14. Offers & Promotions

Promotional offers, discount codes, BOGO offers, sale prices, and other promotions may be subject to separate conditions displayed at the time of the offer.

Offers may be available for a limited period and may be modified, withdrawn, or discontinued where permitted.

Where specific terms are provided for an offer, those terms will apply in addition to these Terms of Service.

15. Intellectual Property

All content available on the Silvinity Eyewear website—including but not limited to our name, branding, logos, text, graphics, photographs, product images, videos, website design, and other original content—is owned by or licensed to Silvinity Eyewear, as applicable.

Such content may be protected under applicable intellectual property laws.

Content from our website may not be copied, reproduced, distributed, commercially exploited, or used without appropriate authorization where such authorization is legally required.

16. User Conduct

You agree not to use our website or services:

For any unlawful or fraudulent purpose.
To violate any applicable law or regulation.
To interfere with the operation or security of the website.
To attempt unauthorized access to the website or associated systems.
To transmit malicious software or harmful code.
To submit fraudulent orders, returns, refund requests, or claims.
To misuse our return, replacement, or refund process.

Silvinity Eyewear reserves the right to reject orders or claims where there is reasonable evidence of fraud, product substitution, deliberate damage, manipulation of evidence, or abuse of our policies.

17. Third-Party Services

Certain services used on our website, including payment processing, shipping, logistics, or other website functionality, may be provided by third parties.

The availability and operation of such third-party services may be subject to their own terms and policies.

Silvinity Eyewear is not responsible for interruptions or failures caused solely by independent third-party systems where such circumstances are beyond our reasonable control, subject to applicable law.

18. Limitation of Liability

To the maximum extent permitted under applicable law, Silvinity Eyewear will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude or restrict any right or liability that cannot legally be excluded or restricted under applicable law.

19. Policy Abuse & Fraudulent Claims

Silvinity Eyewear reserves the right to investigate and reject returns, refunds, replacements, or other claims where there is reasonable evidence of:

Fraudulent activity,
Product substitution,
Deliberate product damage,
Manipulated or misleading evidence,
Incorrect products being returned, or
Repeated misuse of our return/refund process.

When returning a product, the customer must return the same product originally supplied against the relevant order.

20. Privacy

Personal information provided to Silvinity Eyewear will be handled in accordance with our Privacy Policy and applicable law.

By using our website or placing an order, you acknowledge that certain information may need to be processed for purposes including order fulfilment, payment processing, customer support, shipping, returns, and fraud prevention.

21. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any rights available to consumers under applicable Indian consumer protection laws remain unaffected by these Terms.

22. Changes to These Terms

Silvinity Eyewear reserves the right to update or modify these Terms of Service from time to time.

The latest version of the Terms will be made available on our website.

Continued use of the website following an update constitutes acceptance of the revised Terms, to the extent permitted under applicable law.

23. Contact Us

For questions regarding these Terms of Service, an order, or our policies, please contact:

Silvinity Eyewear

Customer Support: 7607607771
Email: officially.silvinity@gmail.com

Our support team will assist with applicable order, return, replacement, and policy-related queries.